Welcome to our store

Welcome to our store

Welcome to our store

FAQ

Below FAQ are some common concerns of our clients before purchasing the theme. If you have other questions, please just send it to service@glojewels.com.

Filter by Topic
All
  • All
  • About Glojewels
  • Delivery

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

About Glojewels

Andel chocolate is not conventional chocolate like you find in the supermarket. Our chocolate is enriched with natural ingredients such as maca, ginseng and L-arginine.

We designed the Melty chocolate chips so that they can be split in half. One half is for your partner and the other half is for you.

In addition to cocoa, we use the active ingredients maca, ginseng and L-arginine for our Andel chocolate.

You can find more information here:ingredients

We only use natural active ingredients, whereby Maca and Ginseng are also plant-based. Specifically, Maca is a root tuber from Peru. Ginseng, also

known as Panax Ginseng, is an Asian plant, with the focus here being on the root of the plant. L-arginine is a semi-essential amino acid of the body. It is produced by the body itself and is absorbed through food, among other things, as part of a balanced diet.

There is no general daily consumption recommendation for maca and ginseng, as these are classified as food. We only provide a guideline, which depends on factors such as weight, health status and age. For L-arginine, an amino acid, the daily consumption recommendation listed below should be followed.

Since we use plant-based additives and amino acids that our bodies produce themselves in our chocolate, it is equally suitable for women and men.

Since our Andel Chocolate contains additives, we do not recommend consumption by children and adolescents under 18 years of age.

We produce our Andel chocolate in America according to high quality guidelines and our own recipe. In our production facility, the chocolate is processed from the cocoa bean to the finished end product. In this way, we can ensure that we produce consistently excellent quality.

Our Andel Dark Chocolate contains the following ingredients: cocoa mass, cane sugar, cocoa butter, emulsifier: lecithin (sunflower), maca, L-arginine, ginseng.

If you have a lactose or gluten intolerance, you can use our Andel

Enjoy dark chocolate without worry.

Delivery

Our warehouse staff work Monday to Friday. We do everything we can to process and ship your orders promptly. On average, we need about 2 working days for this. Delivery times within Germany are usually about 2 working days with DHL. Delivery times outside America may vary.

You have the right to return your unopened order to us within 14 days of receipt without giving any reason. It is also particularly important to us that you are completely satisfied with our Melty Chocolate. For this reason, we offer you a voluntary 30-day satisfaction guarantee.

In both cases, please always contact our customer support and please do not send any returns to us yourself before consulting us!

Please note that for reasons of health protection and hygiene we can only accept returns of unopened and originally sealed chocolate.

Here you can find more information about the satisfaction guarantee.

For deliveries outside the EU VAT, customs duties or other charges such as customs clearance costs may also be incurred upon import into the delivery country. These also apply to products that may be free.

These costs are not included in the goods or shipping costs for end customers and must be paid to the shipping service provider upon import into the delivery country. Unfortunately, we cannot give an exact figure for the additional costs for customs, among other things. Please understand that we have to bear these additional costs not take over.
Unable to find satisfactory answers ? Contact Support